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Find quick answers below, or send us a message and we will get back to you shortly.
Reach our support team directly at oralscan.support@gmail.com. We aim to respond within one business day.
Email usDue to medical-grade hygiene standards, we do not accept returns on opened or used devices. Damaged or defective units are eligible for replacement within 14 days of delivery.
Every OralScan AI device comes with a one-year limited warranty covering manufacturing defects under normal use, excluding brush head wear and misuse.
Pre-orders ship starting November 2026. You will receive a tracking link by email as soon as your device is on its way.
Send us a message through our contact form and we will reply by email.